Member Services

Conveniently located at the entrance to the B1 Family Lobby, Member Services is the Club's hub of information.

From registering Members for events and issuing parking stickers to organizing concert tickets and offering guidance on the Club’s facilities, the experienced Member Services staff can handle a range of requests.

Inquiries concerning lost and found items can be directed to Member Services.

Thanks to TAC-tix, Member Services' exclusive ticket service, you never need to miss out on your favorite artist's concert in Tokyo or much-anticipated sporting spectacle.

Discounted, often hard-to-get tickets to different events, from opera and musicals to rock concerts and sumo, are regularly updated here. Tickets can be picked up at Member Services.

Tokyo Philharmonic Orchestra
Members enjoy 10 percent off tickets for any of the regular performances of Japan’s oldest symphony orchestra.

Contact Member Services for details of upcoming concerts.

Exclusive Discount Tickets
Enjoy 10 percent off tickets for Blue Note Tokyo, the Cotton Club and Motion Blue Yokohama.

Contact Member Services for details.

Unavailable until further notice

Members may leave items at Member Services for a short period or for other Members to collect at another time.

Guests to the Club must be registered by a Member at the first-floor Formal or Family entrance or the B1 Family entrance.

Guests receive a guest pass, which acts as a receipt for any guest fees paid, and must be accompanied by a Member at all times. A guest may visit the Club no more than twice a month, regardless of the sponsoring Member.

Guide to Recreation and Sky Pool Guest Fees

        • Guests of Members wishing to use the Club’s recreation and fitness facilities are required to pay guest fees—either Recreation fees or Sky Pool fees (see below).
        • All fees are charged to the Member’s account.
        • Guest fees are valid for one day.
        • Members must accompany guests at all times.
        • Recreation fees allow guests access to all of the Club’s recreation facilities, including the locker rooms (guests under 12 years old should use the family changing rooms) but not the Sky Pool.
        • Sky Pool fees allow guests access to all of the Club’s recreation facilities.
        • Guests who use the 19th hole or Bowling Center will be charged an additional usage fee. However, if guests wish to use just those facilities, they will be charged the usage fee only.
        • Guests who use The Spa will be charged for treatments in addition to Recreation or Sky Pool fees.
        • Guest access to Recreation classes and events is limited.
        • Members should check with Recreation staff before registering guests for any class or event.

Recreation Guest Fees
Adults: ¥2,500
Juniors (16–19 years): ¥1,000
Children (15 years and under): ¥500

Sky Pool Guest Fees
January 1–May 31 and October 1–December 31
Adults: ¥2,500 | Ages 2–19: ¥1,000

June 1–September 30
Adults: ¥4,000 | Ages 2–19: ¥2,000
Weekends and national holidays
Adults: ¥6,000 | Ages 2–19: ¥4,000

All prices listed exclude consumption tax.

Members who do not register guests and pay the appropriate guest fee will be charged three times the original fee. Those wishing to appeal the fine may do so at the following House Committee meeting.

Members have access  to a range of amenities and discount services, some of which are available at Member Services (B1).

Global courier delivery service.
Mon–Fri: 1–5pm
W-ends & hols (Dec 28–Jan 5): closed
Available at Member Services

Yamato Transport
Convenient domestic shipping for packages, including suitcases, golf bags and ski equipment, of up to 25 kilos.
Available at Member Services

Mister Minit
Shoe and bag repair, shoeshine, key cutting, watch repair and battery replacement and hanko seal creation.
Sun: 2–4pm (winter holiday: Dec 29 & Jan 5)

Tue–Fri: 6am–12am
Mon & Sat: 7am–12am
Sun: 6am–9pm
Located next to The Cellar (B1)

Say goodbye to dead smartphone batteries with a ChargeSpot portable charger. Just download the app, scan the QR code at one of the eight ChargeSpot stations around the Club and follow the instructions to enjoy this free service. Powerbanks can be returned to any ChargeSpot station in Tokyo.

Elite Club Perks
Members can enjoy discounted hotel stays and tickets for a host of sports events, shows, movies and concerts in North America through the Club-partnered Elite Club Perks program. Explore the benefits of this Member-exclusive service.

Prestia SMBC Trust Bank Benefits
Members who open an account with Prestia receive a package of Member-exclusive benefits, including no account maintenance fees, zero domestic ATM service fees and overseas remittance fees, and reduced domestic transfer fees. For more information, visit your local Prestia branch or call 0120-71-4189.

American Airlines
Members who book flights with American Airlines from Japan to North, Central or South America can save 15 percent on first- and business-class fares and 10 percent on premium economy and economy fares. Valid for travel through April 22, 2020, tickets must be booked by December 31, 2019.

National Azabu
Members can enjoy a 5 percent discount when shopping at National Azabu supermarket on Saturdays. Just show your Club membership card at the checkout.

Diners Club
This exclusive offer for Members who sign up for a Diners Club card includes zero first-year annual fees, a 24-hour concierge service, no fixed credit limit and more. Check the Diners Club English webpage for more information.

Temporary Closure of Outlets

American Bar & Grill and Splash! are closed until further notice.

Please check the Keeping Your Club Safe page for details.