Member Services

Conveniently located at the entrance to the B1 Family Lobby, Member Services is the Club's hub of information.

From registering Members for events and issuing parking stickers to organizing concert tickets and offering guidance on the Club’s facilities, the experienced Member Services staff can handle a range of requests.

Inquiries concerning lost and found items can be directed to Member Services.


Currently unavailable
Members may leave items at Member Services for a short period or for other Members to collect at another time.


Members must adhere to the Club's guest policy when inviting guests to the Club. Please check the Guests at the Club webpage for full conditions and how to register guests.


Members have access  to a range of amenities and discount services, some of which are available at Member Services (B1).

FedEx
Global courier delivery service.
Mon–Fri: 1–5pm
W-ends, hols & Dec 28–Jan 3: closed
Available at Member Services
Terms & Conditions
Special Club rates are available only when the "shipper" is a Member and items are sent from the Club to destinations outside Japan.

Yamato Transport
Convenient domestic shipping for packages, including suitcases, golf bags and ski equipment, of up to 25 kilos.
Available at Member Services

Mister Minit
Shoe and bag repair, shoeshine, key cutting, watch repair and battery replacement and hanko seal creation.
Sunday service: unavailable until further notice (items can be dropped off at Member Services)

SMBC ATM
Tue–Fri: 6am–12am
Mon & Sat: 7am–12am
Sun: 6am–9pm
Located next to The Cellar (B1)

eCornell Courses
Members enjoy up to 40 percent off a range of online executive education courses in marketing, hospitality, leadership, healthcare, engineering, data science and more. Register today to earn the special Member discount.

ChargeSpot
Say goodbye to dead smartphone batteries with a ChargeSpot portable charger. Just download the app, scan the QR code at one of the eight ChargeSpot stations around the Club and follow the instructions to enjoy this free service. Powerbanks can be returned to any ChargeSpot station in Tokyo.

Elite Club Perks
Members can enjoy discounted hotel stays and tickets for a host of sports events, shows, movies and concerts in North America through the Club-partnered Elite Club Perks program. Explore the benefits of this Member-exclusive service.

Prestia SMBC Trust Bank Benefits
Members who open an account with Prestia receive a package of Member-exclusive benefits, including no account maintenance fees, zero domestic ATM service fees and overseas remittance fees, and reduced domestic transfer fees. For more information, visit your local Prestia branch or call 0120-71-4189.

National Azabu
Members can enjoy a 5 percent discount when shopping at National Azabu supermarket on Saturdays. Just show your Club membership card at the checkout.

Diners Club
This exclusive offer for Members who sign up for a Diners Club card includes zero first-year annual fees, a 24-hour concierge service, no fixed credit limit and more. Check the Diners Club English webpage for more information.

Hakuba Hotel Group
Explore the autumn colors of Nagano's Hakuba Valley with a special 30 percent discount on all hotel stays for Members and friends. Members can also enjoy 15 percent off winter stays. E-mail このメールアドレスはスパムボットから保護されています。閲覧するにはJavaScriptを有効にする必要があります。 for more information.