09 Nov 2023

Member Satisfaction Increases Again

Member satisfaction is at its highest level since the start of the pandemic.

In this year's membership satisfaction survey, which ran for two weeks in September, more than 91.5 percent of respondents said they were "very satisfied" or "somewhat satisfied" with the Club and its offerings.

Meanwhile, membership value is at its highest level since 2015, with nearly 80 percent of the 1,969 Members who completed the survey agreeing that the Club offers good value for its entrance fees and monthly dues.

The Club's "net promoter score," which reflects how likely Members are to recommend Club membership to others, also increased this year to a record high of +37 (a score above 20 is deemed favorable).

The top-scoring Azabudai Club areas in the survey were Member Services, the Library, the Fitness Center, the Sky Pool and the Bowling Center.

The Nihonbashi Club saw a slight decrease in satisfaction to 88.3 percent, but an increase among Nihonbashi Club-only Members to more than 98 percent.

Members can check the full survey results here (log-in required).