19 Oct 2017

Club Survey Sees Rise in Member Satisfaction

Overall satisfaction increased for a third consecutive year in the latest Membership survey.

Nearly 91 percent of Members expressed satisfaction with the Club through ratings of either “excellent” or “very good.” The figure was around 89 percent in the previous two surveys.

A record 1,472 Members completed this year’s online survey, which was conducted over two weeks in September.

The top-rated areas of the Club were Member and Concierge Services, the Guest Studios, the parking facilities, the Fitness Center and the Squash Courts.

Forty-one percent of Members said they visited the Club a “few times a week,” with most people doing so to use the dining or recreational facilities.

"The survey's highest-ever response rate and overall satisfaction rating are a true testament to the efforts of the staff, and we will use the feedback in the survey to strive to ensure that every Club experience is a satisfying one for Members," says Club General Manager Tony Cala. 

Check the full survey results (log-in required).